Dashboard Views
Unorganized data can be overwhelming and hard to decipher. Idiomatic empowers you to focus on the details that matter most, allowing you to discover and track key insights without sifting through endless amounts of data. Our dashboard helps identify within your data, key areas of opportunity for your product or service.
You can view your dashboard by:
Volume
Sentiment Score
Categories by View
In the category view, the most common categories are displayed and organized by the highest to lowest ticket volume. When you drill down into a particular category, you can see:
Volume Over Time: Track how the volume of feedback in this category changes over time.
Issue Breakdown: View the specific issues within this category.
Sentiment Breakdown: Understand the sentiment distribution for this category.
From there, you can dive deeper into individual issues and read customer tickets associated with them.
Issues by View
Idiomatic organizes granular issues under high-level categories, which is useful for exploration but can make it difficult to compare specific issues across multiple categories.
With the Issues View, you can bypass the categories and look directly at the most prevalent granular issues based on volume within a given time period. This view, combined with filters, enhances your ability to uncover key driving problems in your customer experience, making it easier to identify and address specific issues directly.
By leveraging these views, you can efficiently analyze your data and gain actionable insights to improve your product or service.