Why Idiomatic?
Why Choose Idiomatic?
When it comes to analyzing customer feedback, if you need a tool that provides deep insights, is easy to use, and delivers actionable insights in real-time, you've come to the right place. Here’s why Idiomatic stands out among text analytics tools.
Customized Insights with Advanced AI
Idiomatic creates a custom taxonomy of labels tailored to your data, known as a "Hierarchy." This includes broad Category and specific Issue labels, which are unique to your feedback.
Learn more about the importance of customized taxonomies in text analytics.
Comprehensive Sentiment Analysis
Idiomatic’s sentiment analysis goes beyond basic keyword detection, using models calibrated for different feedback channels. This ensures accurate sentiment tracking, helping you understand customer emotions and improve responses.
Watch how Idiomatic does Sentiment Analysis
Real-Time Data Integrations for All Feedback Types
Idiomatic integrates with various data sources, including phone transcripts, emails, live chats, survey responses, social media, and chatbot interactions. As new feedback comes in, it’s analyzed and updated on your dashboard in real-time. This comprehensive integration provides a full view of the customer experience, helping you stay on top of emerging issues and trends.
Explore how to integrate your data sources with Idiomatic.
Automated Reporting and Insights
Build, schedule, and share custom reports directly from the dashboard. Automated reporting keeps your team informed and aligned on key customer issues, trends, and sentiments, saving time and ensuring consistency.
Learn how to set up and customize automated reports.
Enhanced Customer Experience
Understanding the "why" behind customer feedback helps you make informed decisions that improve satisfaction and loyalty. Detailed insights into sentiment and trends allow you to address pain points effectively.
Discover strategies for leveraging customer feedback to improve CX.
Security and Confidentiality
Idiomatic prioritizes data security, ensuring all customer and stakeholder data is secure and confidential. The platform adheres to stringent security standards and regular third-party audits.
Customer Testimonials
"Idiomatic allows us to more accurately identify and quantify tickets which helped us put together a strategy to improve the customer experience." - Pinterest Support Team
"Idiomatic gave us the customer voice insights we needed to improve support operations while eliminating the need for manual reviews." - Upwork Support Team
Summary
Idiomatic’s advanced AI, real-time data integration, comprehensive sentiment analysis, and customizable reporting make it an ideal choice for businesses looking to leverage customer feedback for strategic improvements. Its ability to provide deep, actionable insights sets it apart from other text analytics tools, making it a valuable asset for enhancing customer experience and driving business growth.