Customer Segments
With the customer segment feature, you can focus your analysis on tickets with a certain tag or combination of tags, making it easy to see issues that specifically relate to what you’re looking for. It can be useful to see feedback for specific customer segments, such as the platform, rating value, or a version of your product that the customer is using.
Using Customer Segments:
For the date range, select the time intervals for splicing and the date range you want to see data for.
In the customer segment menu, click on the desired tag to apply it to the dataset.
Advanced Customer Segments:
To view tickets filtered by a combination of tags, use the “Add an advanced customer segment” option in the Customer Segment menu. The "AND" and “OR” functions can be used to set up more complex segments. Using the “AND” function will return only results that include all segments entered while using the “OR” function will return any results that contain at least one of the segments entered.
Creating a Grouped Segment:
When you have multiple customer segments that you’re interested in comparing to each other, grouped segments are a useful way to learn what’s happening across them.
To create a grouped segment, navigate to the Customer Segment menu and click Create a grouped segment. Select any segments to include for comparison, name the segment, and hit Save. Then it will populate in your segment list for application. Existing grouped segments can be updated from this menu as well.
Once a grouped segment is applied, you’ll be able to see analysis and charts related to the segments you’re comparing.