Key Features of Idiomatic
Idiomatic is a powerful tool designed to help you analyze and understand customer feedback in a structured and meaningful way. Here are the key features that make Idiomatic an essential tool for any organization looking to leverage customer feedback for product development and improvement.
Connecting Data Sources
Data Source Integrations: Idiomatic integrates with various platforms to collect feedback from emails, chats, surveys, social media, and more, ensuring a comprehensive view of customer feedback across all touchpoints. You can also easily upload CSV files of feedback directly to Idiomatic.
Idiomatic Hierarchy
Custom Taxonomy: Idiomatic creates a tailored hierarchy of labels based on your data, organizing feedback into broad Categories and specific Issues. This structure helps track and analyze customer feedback effectively.
Category and Issue Labels: Categories represent broad themes in your business, while Issues provide detailed insights within each category. This dual-level labeling helps you understand both the “what” and the “why” behind customer feedback.
Hierarchy Management
Within Idiomatic can you easily add, edit, and manage your feedback hierarchy to keep your data organized and relevant. This feature gives you control and flexibility over your feedback analysis process.
Custom Issue Tags
Create and apply custom Issue tags for more granular feedback categorization and analysis, allowing you to focus on the feedback labels that matter most to you.
Advanced Filtering and Keyword Search
Advanced Filtering and Keyword Search: Filter feedback data and perform keyword searches to quickly find relevant insights and trends. This feature enhances the efficiency of your feedback analysis.
Sentiment Score
Real-Time Predictions & Spike Detection
Period-over-Period Tracking
Granularity Generator
An LLM job identifies "Sub-issues" within an Idiomatic Issue view, providing deeper insights into specific feedback topics. This feature helps you drill down into more granular details of customer feedback, uncovering patterns and trends that might not be immediately apparent. By understanding these sub-issues, you can address underlying concerns more effectively and enhance your overall analysis. (See the accompanying GIF for a quick demo.)
Report Builder
Build, schedule, and share custom reports directly from the dashboard. Automated reporting keeps your team informed and aligned on key customer issues and trends. With just a few clicks, you can customize reports to focus on the metrics that matter most to your team. This ensures everyone stays updated with the latest insights, improving collaboration and decision-making. (See the accompanying GIF for a quick demo.)
Translations
Idiomatic supports translations in up to 50 languages, enabling you to analyze feedback from a global audience. This broadens your understanding of customer sentiment across different regions and languages, providing a more comprehensive view of your customer base.
De-Identification/Stripping of PII
We ensure customer privacy by automatically de-identifying or stripping Personally Identifiable Information (PII) from feedback data during extraction. This process helps maintain compliance with data protection regulations. By removing sensitive information, we protect your customers' identities while still allowing you to gain valuable insights from their feedback.