Sentiment
Sentiment is one of the most telling measures of customer health, letting you know how specific issues are making your customers feel. Not all sentiment analysis products are equal when it comes to customer feedback data though because in this kind of data, customers are talking about unique issues compared to general text and it needs a special sentiment scale. Because Idiomatic understands this, we’ve developed several proprietary sentiment models using Natural Language Processing and text analytics to give you high-value insights into how your customers are feeling about your product, services, and brand.
Using Idiomatic sentiment analysis
With Idiomatic, it’s possible to customize the thresholds for each sentiment value. Depending on your team’s particular needs, we will work with you to determine which sentiment model best suits your team’s goals.
Idiomatic assigns sentiment values to each ticket and there are 4 types:
Negative
Neutral
Positive
Mixed (optional)